What are the drivers behind the healthcare industrys new focus onemploying resources in an effective manner and on patient satisfaction?
What are the drivers behind the healthcare industrys new focus onemploying resources in an effective manner and on patient satisfaction?2. What are the differences between Lean and Six Sigma? The similarities?Would you like to see both in your organization? Why or why not?3. From your own experiences, discuss a specific example of each of theseven types of waste.Healthcare services Introduction The services related to the healthcare services have become quite innovative. With the help of the new process, the healthcare centres work towards developing new forces, which is necessary for tackling the critical conditions or situations that can affect the business performance. The focus is on the adoption of the new methods for improving the quality of the healthcare services for the people. Through the new process, the management introduce innovative strategies, which can be used for increasing the business performance and providing the best services to the patients (Moore, 2004). Customer satisfaction ( patient satisfaction) and improved services The prime concern for the healthcare services is to increase the quality of services that is intended to be provided to the patients. Through the process, the management intends to develop new and improved methods that would increase the service quality for the patients. With the help of the process innovation method, it is possible for the management to handle the external requirements for the healthcare services. This is one of the reasons for analysing the changes expected to be implemented for improving the services related to the healthcare customer services. The changes are introduced for increasing the revenue for the company which is one of the prime requirements for the smooth conduct of the business activities. Process innovation includes adopting better methods for analysing the…
rnal capability that is required for the conduct of the business activities. The process change includes analysing the requirements that needs to be introduced by the management for increasing the performance of the healthcare services. The quality of the healthcare services has improved recently and this has been possible due to increase in the demand for the hospitals. With the help of the innovative strategy, patient information can be handled in the right manner. Through this process, paper storage system or methods can be management in an accurate manner. For this, the management propose to spend on the set up of lab tests which helps in handling the tasks related to improving the healthcare services intended to be provided to the clients. Through the electronic process the costs involved in the implementation of the process has to be designed and implemented in the right manner. through this process, the essential changes necessary for the business conduct and other factors has to be analysed. the process includes sharing information, which is required for analysing the challenges that are related to the increase the performance for the healthcare centre (Reiss et al., 2003). Handling patient history is one of the important tasks, which would help in improving the performance of the healthcare services. with the help of the imaging methods, the test results can be analysed. This would help in developing the best strategies for increasing the business performance. the record handling system and the method used for transmitting the information has to be handled by the healthcare service centre. for this, it is necessary to develop the critical aspects which will be useful for the healthcare company. digital information, genetic engineering, and other methods help in analysing the challenges that are involved with the old process followed by the healthcare centre. through this method, innovation method can be adopted and implemented by the management. this would help in adapting and better methods that will be useful in handling different challenges that exists with the healthcare service centre. the strategies adopted by the management include implementing cost effective methods and process through which the right steps can be introduced for increasing the performance. Thus, innovation is stated to be one of the most important factors through which the corrective measures can be introduced for increasing the healthcare system. The process also includes introducing care delivery system, which is necessary for increasing the customer experience with the healthcare services. the procedure and the healthcare facilities expected to be provided to the clients are some of the positive aspects through which the best possible services can be rendered to the clients. some of the other driving forces that help in adopting and improving the quality services for healthcare are Providing accurate information about the healthcare problems to the patients Introducing best possible methods through which the changes required for increasing the business performance can be implemented. Analysing the requirements for innovative services and implementing the changes that would help in increasing the performance Analysing the benefits associated with the process of implementing innovative services for the clients (Shortell et al., 2001). What are the differences between lean and Six Sigma? The lean method and six sigma are the two most reputed methods through which the quality of the tasks performed by the company is analysed. Through these methods, the management of the company could decide upon the standards which need to be followed for accomplishing the task. Lean is known to be a philosophical method, which identifies and eliminates the non-value methods that can directly affect the business performance. Through this method, the challenges involved within the system of production can be identified and rectified. The process helps in identifying the best methods which can be used for improving the business performance. Sig sigma is related to the change management methods that have been adopted for managing and improving the business activities. The process is conducted to reinvent the business processes through which the errors related to the production activities are reduced. With the help of the improved standards the management develop the best methods that help in improving the quality of the services that is expected to be rendered to the clients (Lehoux et al., 2008). Six sigma is known to be program that has been designed to help in improving the performance for the company. However lean method adopts and follows structured process which is related to the cultural change. An attempt is made to introduce permanent change in the behaviour, which is considered to be quite important for the encouraging the members or the employees to perform well within the company. The system helps in improving the quality of services that has been proposed to be rendered to the clients. The changes are permanent in nature and it is meant to benefit the company and the employees. The differences within the system have to be analysed, as this would help in analysing the challenges involved with the process. The value added process is meant to adopt the best techniques through which the changes can be implemented by the management. Through this method, the flow of the tasks are analysed and the variations has to be analysed. This would help in implementing the changes that are considered to be necessary for achieving the set objectives. The variations in the process are eliminated as the output is analysed by the management. This is not the case with the lean management system. In the lean system, the system is broken down and the corrective actions are introduced for implementing the changes that are considered to be essential for increasing the performance. The activity involved within the system is not questioned by six sigma process. In fact the steps allowed in the process is analysed and corrective measures are introduced for increasing the performance. Such steps are followed to increase the business performance and improve the action plan for increasing the business activities (Ibrahim, 2005). Types of wastage There are mainly seven types of wastage which are Transport This is related to adopting plan for implementing improper transport system for moving the products from one place to the other. Inventory Through planning it is possible to develop the best methods for handling inventory method. This could reduce the costs involved with the process. Motion The movement of the goods and services has to be analysed. This would help in reducing the costs involved with the movements of the goods and ensure that the products are made available for the customers. Waiting The wait time for procuring the goods or raw materials has to be analysed. This would help in reducing the price or the costs involved with the procurement process (Niall and Nick, 2005). Over -production- This is one of the important factors through which the production activities can be evaluated. This is necessary for reducing the costs involved with the production activities. The changes within the system can be introduced for increasing the performance. Over-processing It is necessary to reduce the costs and process involved with the process processing method. This can be reduced by adopting and implementing the best strategies that would help the management in introducing the best steps that could help the management. Defects The management of the company work toward adopting the best strategies that would be useful in increasing the production activities and reducing the costs of manufacturing. The manufacturing companies usually undergo through such process. Such a method helps the management to improve the production activiities and reduce the costs or the charges that are included in the manufacturing process. It is necessary to adopt the best strategies which helps in increasing the business performance and reducing the costs involved with the production activities. References Lehoux, P., B. Williams-Jones, F. Miller, D. Urbach, and S. Tailliez. 2008. ?What leads to better health care innovation? Arguments for an integrated policy-oriented research agenda.? Journal of Health Services Research & policy, (4)13: 251-254 Ibrahim Rawabdeh, (2005). A Model for the assessment of Waste in Job Shop Environments, Research Paper Published by International Journal of Operations and Production Management, Vol.25, No.8, pp.800-822 Moore, G. A. 2004. Darwin and the Demon: Innovating Within Established Enterprises. Harvard Business Review, vol. 82. P. 7. Niall Piercy and Nick Rich, (2008). High Quality and Low Cost: The Lean Service Centre, Research Paper Published by European Journal of Marketing, Vol.43, No.11/12, pp.1477-1497. Reiss S, Hinze I, Dominguez Lacasa V, for the European Commission. 2003. Final Report, Efficiency of Innovation Policies in High Technology Sectors in Europe (EPOHITE). Contract no. HPVI-CT-2001-00005. Brussels: European Commission. Shortell, S. M., J.I. Zazzali, L.R. Burns, J.A. Alexander, R.R. Gillies, P.P. Budetti, et al. 2001. Implementing Evidence-Based Medicine. Medical Care, vol. 39: 62-78.
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