Which of the following is not among the recommended elements
Which of the following is not among the recommended elements
Which of the following is not among the recommended elements to include in your message if you are responding to a claim or complaint when your company is at fault?
a. An acknowledgement that you received the customer’s claim or complaint
b. An expression of sympathy for the inconvenience or loss the customer has experienced
c. An explanation of how you will resolve the situate
d. Complete contact information for your corporate legal staff
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