Walk-Through Audit for a Local Service Business

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Walk-Through Audit for a Local Service Business

The objective of this term project is to seek opportunities to apply the walk-through audit and knowledge, skills, and tools learned in this class to a real business in seeking ways to improve service operations.

1.Identify a service firm and get management permission. Our topic is Kaiser !!

2.Observe and study the service operation processes.

3.Identify possible service operation topics, for example, Service Quality !!

4.Explore the possibility to improve its operations.

Our topic is Kaiser, and my part mainly writes about the service quality. Describe their current service issues, how about their service, how they need to be improved, and then apply to our textbooks.

Here are some simple material !!

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