Total Quality Management and Business Excellence

Total Quality Management and Business Excellence

  • Case Study: ECSI – Customer Satisfaction Modelling and Analysis: A Case Study. Total Quality Management & Business Excellence, 18(5), 545-554. doi:10.1080/14783360701240337 (attached below)
  • Write a summary analysis and determine if they used the correct tools to conduct the analysis. Use APA format and adhere to the writing rubric.

Writing Requirements

  • 3–4 pages in length (excluding cover page, abstract, and reference list)
  • APA format, Use the APA template located in the Student Resource Center to complete the assignment.
  • Please use the Case Study Guide as a reference point for writing your case study.

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