SCR 12 case
1. Jesse wants a recommendation about creating an SCR help desk. She said that I can find
lots of information about help desks on the Internet.
2. At our meeting, Jesse asked me how SCR should manage the TIMS system in the future. I
need to search the Internet to learn more about version control, configuration
management, and capacity planning, and send her the results of my research.
3. Another important issue: Security! Jesse wants my thoughts on how SCR should manage
IT security. She wants me to consider all six levels, and prepare an outline for a corporate
security policy.
4. Jesse says that no one likes surprises or problems. She wants me to draft a checklist that
SCR can use to detect TIMS obsolescence as early as possible. She also said that I might be
receiving some interesting news very soon. Wonder what that’s about?
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