ROLE AND IMPORTANCE OF PATIENT SATISFACTION
ROLE AND IMPORTANCE OF PATIENT SATISFACTION
Similar to any other business entity, one of the major objectives of the for-profit healthcare facility is to realize profit and to do so, patient satisfaction is imperative (Tortorella et al., 2022). There are several main importance of patient satisfaction;-
Building loyalty.
Attraction and retention of both new and old patients-patients who have had a good experience are likely to inform others in need of similar services thus attracting new clients Minimizing the risk of legal litigation. Just in like in most businesses, for-profit healthcare centers, meeting the expectations as well as exceeding the expectations of patients helps in the profitability goals of a health institution. Understanding that patient satisfaction is a crucial thing in the health sector is an important thing. There are three main importance of patient satisfaction and the first importance is that patient satisfaction helps in building loyalty in patients; a patient who is satisfied by the services of a particular facility is bound to visit a specific healthcare facility rather than visit another different facility. The second importance of patient satisfaction is that it helps in the attraction and retention of both new and old patients. The third main importance of patient satisfaction is that it helps in reducing potential lawsuits against a health care facility.
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