research proposal on customer satisfication (part 2)

in /by

research proposal on customer satisfication (part 2)

The research question is: 1.The Bose Corporation, makers of high-end speakers, headphones, etc., has noted a decrease in the customer satisfaction levels with their customer support system, primarily their telephone support (1-800-379-2073). The primary issue appears to be perceived wait time; how long people feel they have been on-hold (in a queue), waiting for service. As customer satisfaction is very important to Bose, they are interested in improving it at this point of customer contact (the call center). They are looking to improve this measure (without the major investment of expanding the call center and the number of people answering telephones). What, if anything can be done to mitigate this problem?

The following documents are part 1, research proposal requirements, research proposal requirement and online survey example. The whole paper should be written and cited in APA style.

"You need a similar assignment done from scratch? Our qualified writers will help you with a guaranteed AI-free & plagiarism-free A+ quality paper, Confidentiality, Timely delivery & Livechat/phone Support.


Discount Code: CIPD30



Click ORDER NOW..

order custom paper