Message Strategies: Condolence Messages [LO-4] As chief

Message Strategies: Condolence Messages [LO-4] As chief

 Message Strategies: Condolence Messages [LO-4] As chief administrator for the underwriting department of Aetna Health Plans in Walnut Creek, California, you’re facing a diffi cult task. One of your best underwriters, Hector Almeida, recently lost his wife in an automobile accident (he and his teenage daughter weren’t with her at the time). Because you’re the boss, everyone in the close-knit department is looking to you to communicate the group’s sympathy and concern.Someone suggested a simple greeting card that everyone could sign, but that seems so impersonal for someone you’ve worked with every day for nearly fi ve years. So you decided to write a personal note on behalf of the whole department. Although you met Hector’s wife, Rosalia, at a few company functions, you knew her mostly through Hector’s frequent references to her. You didn’t know her well, but you do know important things about her life, which you can celebrate in the letter. Right now, he’s devastated by the loss. But if anyone can overcome this tragedy, Hector can. He’s always determined to get a job done, no matter what obstacles present themselves, and he does it with an upbeat attitude. That’s why everyone in the offi ce likes him so much. You also plan to suggest that when he returns to work, he might like to move his schedule up an hour so that he’ll have more time to spend with his daughter, Lisa, aft r school. It’s your way of helping make things a little easier for them during this period of adjustment.
 Your task: Write the letter to Hector Almeida, who lives at 47 West Ave., #10, Walnut Creek, CA 94596. (Feel free to make up any details you need.)

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