MANAGER’ S MAKESHIFT It is Holland Flowers’ mission to
MANAGER’ S MAKESHIFT It is Holland Flowers’ mission to
MANAGER’ S MAKESHIFT
It is Holland Flowers’ mission to deliver fresh and innovative floral designs. To achieve this, Holland Flowers hires creative university students from the local area. The company feels it is important to make every possible attempt to work around the students’ schedules. John Smith was a delivery driver for Holland Flowers and a university student. Before accepting the position with Holland Flowers, John requested several days off the week prior to Christmas. December is a very busy time at Holland Flowers. To accommodate the increase in business, Holland Flowers hires seasonal employees. That year, the owner’s son, Bob, was one of the seasonal employees. Bob was to work with John and the other drivers. The week prior to Christmas, the owner informed John that Bob was sick and unable to work. Subsequently, the owner told John he was to work that week, even though before John was hired, they had agreed that John would be off. Reluctantly, John agreed to work. The following night, John was downtown when he saw Bob with a drink in his hand and appearing quite healthy. John approached Bob, questioning his sickness and absence from work. Bob denied his illness, acting as if being the owner’s son meant he could be off when he wanted. John was furious, because the owner had previously stressed that Holland Flowers was built on honest working relationships. John felt that this incident went against the principles on which the company was founded. John no longer felt respect for the owner or Holland Flowers; instead, he felt lied to and betrayed. John called the owner that night and informed him of his feelings. Because the owner offered no defense, John felt he could no longer work for Holland Flowers, and he resigned.
1. Did the management of Holland Flowers behave unethically with respect to employee treatment in this case?
2. Was John right in questioning the owner’s employee practices?
3. If you were John, what action would you have taken in this dilemma?
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