IT Multiple choice

IT Multiple choice

Question

4 of 20

Which of the following tools are used interchangeably with CRM?

	Supply chain management
	Call center marketing
	Sales force automation
	Human resource management

Question

6 of 20

A method for networking devices via an Ethernet cable that does not require configuration and administration is

	dynamic permutation.
	static configuration.
	zero configuration.
	virtual configuration.

Question

7 of 20

Business Process Reengineering is most closely defined as something that

	involves bringing in a consultant to evaluate the current computer systems.
	seeks to replace all processes with automated ones reducing the company’s expenses.
	uses information technology to save an organization money and bring about major changes.
	disbands cross-functional teams within the organization therefore saving costs.

Question

8 of 20

Any system component, such as hardware or software, that causes the entire system to malfunction is called a

	single point of failure (SPOF).
	fault intolerant element.
	cascading critical weakness (CCW).
	critical link.

Question

9 of 20

________ are space-saving units that provide a powerful platform to fulfill the requirements of data centers and enterprise demands.

	Thin clients
	Web portals
	Blade servers
	Workgroups

Question

10 of 20

Telecommuting is sometimes referred to as teleworking.

	True
	False

Question

11 of 20

A network of high-capacity storage devices that link all of an organization’s servers is known as a(n)

	LSAN.
	WSAN.
	SAN.
	MSAN.

Question

12 of 20

A competitive advantage is a condition that gives companies ________ over the companies with whom they compete.

	equal footing
	a lessened disadvantage
	a superior position
	parity

Question

13 of 20

All of the following are necessary in a good disaster recovery plan EXCEPT

	on-site physical backup protection.
	a timely recovery process.
	ongoing evaluation of the process.
	testing of the backup system.

Question

14 of 20

Business process reengineering focuses on two core aspects of an organization’s

	finance and operations.
	people and finance.
	processes and management.
	people and processes.

17 of 20

A hardware or software system’s ability to continue functioning effectively as demands and use increase is known as

	continuity.
	compatibility.
	interoperability.
	scalability.

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