Impact Patient Satisfaction on a Pediatric Medical-Surgical Floor
Impact Patient Satisfaction on a Pediatric Medical-Surgical Floor
Using ‘Commit to Sit’ to Impact Patient Satisfaction on a Pediatric Medical-Surgical Floor
In healthcare, organizations are strategizing methods to improve the patient’s experience, by staying current and agile to meet consumer expectations and prevent mistrust and poor health outcomes. (Lidgett, 2016; Loos, 2021; Mazurenko et al., 2017; Merel et al., 2016; Odai-Afotey et al., 2018; Shin & Park, 2018; Trotta, 2020). Performance of person and community engagement, clinical outcomes, safety, efficiency, and cost reduction are subject to financial reimbursement through the Centers for Medicare and Medicaid Services (CMS) Value-Based Purchasing Program which has a significant impact on an organization overall well-being (Centers for Medicare, and Medicaid Services [CMS], 2018; Mazurenko et al., 2017). The act of listening and effective health care communication has been linked to increased trust between patients and caregivers, improved perceptions of care, improved health outcomes, medication compliance, patient satisfaction scores, and lower readmission rates (George et al., 2018; Gilligan et al., 2017; Loos, 2021; McCaffrey et al., 2020).
To best impact, these key performance and strategic measures, creating a culture that fosters a positive experience through interactions that emanate caring behaviors, staying present in the moment, empathy, and therapeutic verbal and non-verbal communications are key for organizational success (Merel et al., 2016; Orloski et al., 2019; Owens et al., 2017). The purpose of the proposed Doctor Nursing Practice (DNP) project is to improve patient satisfaction scores through the integration of the evidence-based intervention (EBI) ‘commit to sit’ to nurse rounding (George, 2018; Lidgett, 2016; Merel et al., 2016; Orloski et al., 2019; Pattison et al., 2017). This manuscript will describe an assessment of the practice problem and its significance, evidence synthesis of the intervention, translational science model and methodology, implementation plan, evaluation, and data analysis plan, and the sustainability of this EBI practice change.
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