If you are making a routine reply to a customer, it’s a good

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If you are making a routine reply to a customer, it’s a good

 If you are making a routine reply to a customer, it’s a good idea to
 a. Leave out any negative information
 b. Include resale information to assure the customer of the wisdom of his or her purchase
 c. Leave out sales promotion material, which would be tacky to include
d. Do all of the above
 

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