If a message has both positive and negative elements, you

If a message has both positive and negative elements, you

If a message has both positive and negative elements, you should
a. Always start with the bad news to get it out of the way first
b. Write two separate messages; never mix good and bad news
c. Put the bad news in a postscript (p.s.) at the bottom of the letter
 d. Try to put the negative news in a positive context
 

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