Fishbone Tool for Root Cause Analysis

Week 04 Learning Activity – Fishbone Tool for Root Cause Analysis

Objectives:

Using the cause-and-effect diagram, also known as an Ishikawa diagram or ‘Fishbone Tool for Root Cause Analysis – Cause and Effect Diagram’ helps examine and visualize the causes contributing to a certain effect.

Instructions:

1. Use the Fishbone Tool for Root Cause Analysis tool (PDF), follow the instructions to create a      document with an ‘effect’ you wish to accomplish. Then draw lines where you fill out five or six categories of causes for the ‘effect’ you want (Fishbone Tool in MS Word).
2. It is possible you will have several of these documents for the several effects you want to accomplish for your QI Project.

Watch

Cause & Effect Diagrams (5:15) In this presentation, Robert Lloyd, Director of Performance Improvement at IHI describes cause and effect or fishbone diagrams on “his trusty whiteboard”.

Week 4: Required Readings

• Nash, Joshi, Ransom, & Ransom: Chapters1,3, & 5.
• ASQ. (2020). Learn about quality. The 7 basic quality tools for process improvement. American Society for Quality.
• Brady, P. W., Tchou, M. T., Ambroggio, L., Schondelmeyer, A. C., & Shaughnessy, E. E. (2018,      June). Displaying      and Analyzing Quality Improvement Data. Journal of the Pediatric Infectious Diseases Society, 7(2), 100-103.
• IHI. (2021). Quality Improvement Essentials Toolkit. IHI Open School.
• IHI. (2021). Understand Variation in Data. IHI Open School.