Discussion: Amazon
Read the material in Chapter 8 of Baltzan and view the videos in Course Module 7 and then explore the Amazon.com website. In particular, pull down the Departments (Departmentos) menu in the upper left corner of the home page and choose a category of products (e.g. Electronics).
Provide an overview of how Amazon makes use of supply chain management (SCM), enterprise resource planning (ERP), and customer relationship management (CRM) applications to deliver a product from your selected category to an online customer. Be sure to focus on the business processes involved and the data that needs to be coordinated/integrated across processes.
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