BUS128 Grossmont College Chapter 2 Planning the Message Final Exam

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BUS128 Grossmont College Chapter 2 Planning the Message Final Exam

Instructions

Part I of the final exam is broken up into three parts for a total of 115 points.

Chapter 11 – Job Search Documents

Part 1. RÉSUMÉ (30 points)

Part 2.  REFERENCE SHEET (10 points)

Documents for Analysis

Part 3.  DOCUMENTS FOR ANALYSIS/REWRITE (3 @ 25 points each = 75 points total)

For each of the three “Documents for Analysis” you will perform the following three steps:

Step 1: List five (5) weaknesses in this message granting a claim for a color laser received in damaged condition. Inspection of the package revealed that the damage did not occur in transit (1-point each / 5-points total)

Step 2: Revise the letter to meet the message plan for Granting a Claim (Chapter 5); Adjustment Refusal (Chapter 6); and Persuasive External Request (Chapter 7) (appropriate document format/open/body/close)

Step 3: Upload your revised file in Microsoft Word format. Use the message plan as a grading rubric to ensure you meet the highest level of competency.

I have the instructions, the examples you will be using, grading rubric, and a video from my professor explaining the instructions about the exam. My professor goes into depth on how she wants everything. 

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