Assignment: Cover Letter with Information Technology job
Assignment: Cover Letter with Information Technology job
For initial consideration, qualified applicants should provide a cover letter describing professional experience as it relates to the Qualification Standards stated within the vacancy announcement, and describing experience as it relates to the representative duties listed within the vacancy announcement
. Cover letter must be advanced professional language.
Summary
The position of User Support Specialist is a full-time position and operates as a member of the Information Technology Division within the Shared Administrative Services (SAS) division for the District of California. This position provides automation support to the end users of the U.S. District Court and U.S. Probation Office in a manner that is consistent with the court’s vision, mission, and end-user needs. The incumbent reports directly to the Director of Information Technology.
Primarily responsible for all aspects of day-to-day first level desktop support, including: hardware and software installation, troubleshooting, customization, maintenance, evaluation, and testing. This includes the support and configuration of PC desktop operating systems and applications such as Windows 7, Microsoft Office 2010, Lotus Notes Email, and Internet Explorer, as well as the support and configuration of hardware and peripherals, including: Intel-based PCs and laptops, monitors, local and network printers, scanners, etc.
Duties
Primary responsibility for all aspects of day-to-day first level desktop support, including:hardware and software installation, troubleshooting, customization, maintenance, evaluation, and testing.
Responsible for the support and configuration of PC desktop operating systems and applications, including:Windows 7, Microsoft Office 2010, WordPerfect, Lotus Notes Email, FTR Gold, Internet Explorer, etc.
Responsible for the support and configuration of hardware and peripherals, including: Intel-based PCs and laptops, monitors, local and network printers, scanners, etc.
Prepares and maintains technical documentation for use of court software applications, hardware use and procedures.
Proposes and advises on upgrades and new technology.
Other duties as assigned.
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