answer the questions thanks,

in /by

answer the questions thanks,

When answering, the questions answer these as if you were a Help Desk Agent, System Administrator, or someone in a similar position.

  1. Why is it important to ask the user about his or her data backup availability before beginning any work on the user’s computer?
  2. What is the importance of rebooting the computer after each attempted problem fix?
  3. How to handle a difficult customer?
  4. Why is it important to track information when on the phone with a customer?
  5. What are three lessons learned from watching the lecture?

A.

B.

C.

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