Analyze the validity of your answer in (a) by considering the issue of consistency in quality before and after the changes
Operations Management.InstructionsYou are to complete the questions below and submit them by Word document by email. Theassignment is worth 15%. You may work individually or in groups up to 4 students. Supportyour answers as much as possible by showing all calculations and assumptions. Pleaseprovide a cover page that includes the name and student id of each member in your group.The assignment is due on October 3 2015.You must abide by the ethical rules of CUD as mentioned in the student handbook.Academic IntegrityCheating refers to attempting or using unauthorized materials or obtainingunauthorized assistance in an academic activity including all types ofexaminations or evaluations. This may include impersonating another student;looking at another students materials; using unauthorized notes/books/calculators;talking to other students; using communication devices such as mobile phones orany Bluetooth devices.Plagiarism includes but is not limited to representation of others work lendingunauthorized assistance and using strategies or processes with the aim ofattaining dishonest grades on tests or examinations. Students may not submit anymaterial created by or acquired from another person or business. Plagiarizing anytype of course work will not be tolerated. All instances of plagiarizing shall bedocumented presented to the Chair/Dean of the program and to the Registrar andrecorded in the students file. Any violations to the Academic integrity will besanctioned. Please refer to the Catalog for further information on student AcademicIntegrity.The assignment can cover material from the PPTs of Weeks 1-3 (chapters 1 2 3 4 5 6).1. A manager of a company wants to evaluate if a new operations process they adopted last year hasresulted a 20% gain in productivity for the year. Employees went from servicing 400 customers to 600customers in one year. Monthly training costs went from 3000 AED to 4000 AED for all employees.Employees were reduced from 10 to 8 in the year. The consulting fees to implement the change cost40000 AED for the year. Suppose each worker earns 9000 AED/month.a) Evaluate the productivity using quantitative analysis (2 marks)b) Analyze the validity of your answer in (a) by considering the issue of consistency in quality beforeand after the changes. (1 mark)2. A company following a cost strategy needs to select between 4 suppliers. It has chosen fourcomparative categories of interest: price ease of cooperation reliability of delivery time and promiseddelivery time. These categories have been assigned weights of 30% 20% 20% and 30%respectively. The suppliers were scored on each of those factors (see table below) using a scale of 1-10 with a score of 1 meaning worst possible and 10 meaning best possible.Supplier A Supplier B Supplier C Supplier DPrice 10 8 6 9Ease of cooperation 5 5 6 8Reliability of delivery time 4 9 9 5Number of returned products 5 8 4 7a) Evaluate which supplier should be selected. (2 marks)b) Considering the strategy of the firm would you change your selection in part a) why? (1 mark)3. A quality analyst wants to construct a tool for measuring the average time of a process. She knowsfrom past experience that the process standard deviation is 2 minutes. Each day last week sherandomly timed the process 5 times. The data from that activity appear below.Process timesDay Timing 1 Timing 2 Timing 3 Timing 4 Timing 5Monday 23 22 23 24 18Tuesday 23 21 19 21 22Wednesday 20 19 20 23 21Thursday 17 19 20 19 23Friday 16 20 25 20 16a) By using 3-sigma for the control limits propose a tool to monitor future average timings of theprocess and discuss if the process is in control. (2 marks)c) Criticize the tool by discussing its shortcomings and how other tools can help to complement the toolin a). (1 mark)4. You are to obtain once article through the CUD online library on one of the topics below. You are firstrequired to summarize the research contribution in one page. Secondly you are to critically explain howthe research can be used for an operations management decision and for which of the three basicstrategies is it more beneficial. (6 marks)Topics:Global operations in the health industryProcess design for mass customized goods or servicesQuality design in retail industryCapacity planning in manufacturing
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