51) A letter would be appropriate for each of the following
51) A letter would be appropriate for each of the following
51) A letter would be appropriatefor each of the following situations EXCEPTA) informing your boss that youare resigningB) alerting employees that a flextime schedule will go into effectC) communicating news to a clientD) informing a customer of achange in termsE) offering a promotion tosomeone in your department
52) Voice mail messages ________.A) do not require you to considerdesign, as they are an oral communicationB) are best done spontaneouslyC) should focus on one topicD) do not require you to leavecontact informationE) should allude to your mainpoint without getting too specific, to arouse the recipient’s curiosity andensure a return phone call
53) All of the followingstatements about revising a written communication are true EXCEPTA) Your first draft may include incompletethoughts.B) Your first draft may containawkward sentences.C) Written communication providesthe opportunity to revise your message as you are communicating it based onimmediate feedback you receive.D) Spelling and grammar checkerswon’t catch all the problems in a written document.E) By the time you get to the endof your first draft you may have discovered new ideas about what to say.
54) Re-reading the entiredocument from the audience’s perspective ________.A) is best done as the final stepin the revising processB) helps you identify keyaudience objections that you should omit from your messageC) helps you identify audiencebenefits that you forgot to includeD) is an inefficient use of therevising processE) is only recommended if youhave extra time
55) Which of the following isrecommended as part of the revision process?A) start the revising process assoon as you have finished the documentB) eliminate abstract wordingC) replace simple words with moreimpressive vocabularyD) pepper your message with slangto make it more livelyE) be careful not to use aconversational style
56) Which of the followingstatements is most clearly and concisely worded?A) It is with sincere gratitudefor your endeavors in averting a crisis that I send you this message.B) Thank you for your help onthis difficult assignment.C) My gratefulness is boundlessat your exertions in this.D) I am eternally thankful foryour efforts when the chips were down.E) Mere thanks seem inadequate toconvey what I feel for your help.
57) After your arrival at theairport, transportation to our office will be provided.Which of the following revisionsbest improves the sentence above?A) replacing “arrival”with “descent to the runway”B) replacing“transportation” with “car service”C) replacing “to ouroffice” with “to the location at which we do business”D) replacing “at theairport” with “in the city that spawned our thriving business”E) replacing “will beprovided” with “will be graciously and warmly offered to your goodself”
58) Which of the followingstatements would be best to include in a message?A) Should the need arise, I willbe more than happy to answer any queries you might have.B) Please do not hesitate tocontact me with any questions that might occur.C) Please contact me if you haveany questions.D) And of course, I will beavailable to answer any questions that arise.E) It will be my pleasure to enlightenyou on any topics requiring clarification.
59) All of the following examplesinclude redundancies EXCEPTA) unprecedented progressB) past experienceC) combine togetherD) advance reservationE) unexpected surprise
60) All of the statements belowinclude redundant language EXCEPTA) Never at any time have I seencooperation like this.B) From actual experience I cansay that this teamwork was unprecedented.C) The consensus of opinion isthat our team did an outstanding job.D) It was an unexpected surprisethat our unit performed so well.E) I am impressed by how well ourgroup performed on this project.
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