15. All of the following are key steps of setting up
15. All of the following are key steps of setting up
15. All ofthe following are key steps of setting up feedback control systems EXCEPT
a.comparing performance to standards.b.establishing standards.c.getting employee opinions.d.measuring performance.e.making necessary corrections.
16. RemoteControl Corporation sends a post-purchase questionnaire to all consumers whobuy their products. They are interestedin gathering data on product quality, customer service orientation, andcustomer satisfaction. This is anexample of
a. a concurrent control.b. a feedback control.c. a feedforward control.d. preliminary control.e. preventive control.
17. Marie isa manager at Chrisâ€s Candies. On aregular basis Marie and her subordinates set individual and organizationalgoals. This process is similar to whichcomponent of the control model?
a. Taking corrective action when necessaryb. An information systemc. Establishing performance standardsd. Engaging strategic analysise. None of the above
18. Afterestablishing standards of performance, according to the control model, themanager should
a. compareperformance to standards.b. getthe standards approved by the supervisors and subordinates.c. measureactual performance.d. takecorrective action.e. providefeedback.
19. Michellerecently discovered that the reject rate for her department has exceeded thestandard for performance in this area.What should Michelle do to exercise effective control?
a. She should order more training for herworkforce.b. She should contact the maintenancedepartment and have them come fix her machinery.c. She should suspend the poorer workersin her department.d. She should investigate and discover thecause of the problem.e. None of these
20. James, amanager at CompuTech, receives quarterly reports, which tracks his department’sproduction statistics. However, thesereports lack key information regarding reject rates. Which of the following components of thecontrol model need improvement?
a. Measuring actual performanceb. The planning and setting of performancestandardsc. SWOT analysisd. The ability to take corrective actionwhen necessarye. All of the above
21. In mostorganizations, managers must rely on quantitative measures and in order to exert effective control.
a. numericalindicatorsb. profitsc. theirown judgmentd. goalachievemente. employees’words
22. ArborTree Corporation has a detailed set of organizational goals and managementinformation system that delivers timely and accurate information. Arbor Treestill has control problems, however, because its managers refuse to act on theinformation they receive. Arbor Treeâ€s control process has flaws in which ofthe following areas?
a. Its performance standardsb. Its management information systemsc. Its ability to take corrective actionwhen necessaryd. Its measurement systemse. None of the above
23. Yourdepartment has absenteeism standards, a way to measure absenteeism, and, basedon your investigation, you have concluded that your department has an excessiveabsenteeism rate. What should your nextstep be?
a. Set new absenteeism standardsb. Develop new measures of absenteeismc. Terminate three employees for excessiveabsenteeismd. All of the above would be good examplesof taking corrective action.e. None of these
24. Kurtâ€swork group consistently exceeds the goals the members set for themselves somemonths ago. In an attempt to bettermotivate the group, Kurt thought it would be a good idea to set new goals. Thisis an example of Kurt exercising control by
a. comparing performance to standards.b. developing adequate measures ofperformance.c. taking corrective action.d. all of thesee. a and b only
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