1. Which view of conflict sees it as absolutely necessary
1. Which view of conflict sees it as absolutely necessary
1. Which view of conflict sees it asabsolutely necessary for effective organizational performance?
contemporary viewconservative viewhuman relations viewinteractionist view
2. The type of conflicts that theinteractionist says support the goals of the organization are known as______________.
goal-orientedconflictsstrategic conflictsnatural conflictsfunctional conflicts
3. _____________ prevent a group fromachieving its goals.
Informal groupsCommand groupsCross-functional teamsDysfunctionalconflicts
4. Which of the following is notidentified as a type of conflict that differentiates functional fromdysfunctional conflict?
task conflictrelationship conflictethical conflictprocessconflict
5. When conflict levels are too high,managers can select from __________ conflict-management options.a. threeb. fourc. fived. six
6. Which of the following is notmentioned as a conflict-management option?
avoidancecontradictionaccommodationcompromise
7. Withdrawing from or suppression ofconflict is termed ______________.
collaboratingforcingaccommodationavoidance
TURNING GROUPS INTO EFFECTIVE TEAMS
8. Research evidence suggests that teamstypically outperform individuals when _______________.a. one or more members are allowed todominate the other team membersb. responsibility is ambiguousc. the tasks being done require multipleskills, judgment, and experienced. the tasks need to be done in a timelymanner
9. Managers have found that teams are_______________ to changing events than are traditional departments or otherpermanent work groups.a. less flexible and responsiveb. less flexible and more responsivec. more flexible and less responsived. more flexible and responsive
10. _______________ interact primarily toshare information and to make decisions to help each member do his or her jobmore efficiently and effectively.a. Formal teamsb. Informal teamsc. Work groupsd. Work teams
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