1 What is the difference between a primary process and a

1 What is the difference between a primary process and a

1
What is the difference between a primary process and a support process according to the value chain?
a The primary process involves no value creation, the support process creates all the value
b The support processes support outsourcing and offshoring and have nothing to do with primary processes
c The support processes do not create value while supporting primary processes
dNone of the above
2
Value chain analysis helps strategic alignment because:
a It helps to analyse strategic plans
b It helps to recognise distinct areas where outsourcing can be used
c It helps keep suppliers happy
dIt helps to recognise strategically distinct areas for process improvement
3
An ERP system can create value for a corporation:
a Because it integrates Business Processes and Functions from a single information and IT architecture
b Because it claims that its implementation leads to “best practice” adoption
c Because its adoption forces corporations to rethink their Business Processes and carry out BPR
dAll of the above

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