1. To increase the readability of training materials, one
1. To increase the readability of training materials, one
1.To increase the readability of training materials, oneshouldA.combine two or more sentences into one long sentenceB.combine two or more paragraphs into one long paragraph.C.replace concrete words with abstract words.D. add checklists andillustrations to clarify the text.
2.Three of the following are reasons that employers use application forms. Whichis not a reason forwhichemployers use application forms?A.The forms allow the employer to keep up-to-date records of job applicants.B.The forms are a low-cost way to gather basic data from many applicants.C.The forms aren’tsubject to legal validation requirements.D.The forms ensure that the organization controls the content of the informationreceived and the manner in which it’s presented.
3.Three of the following would enhance recruiter effectiveness. Which would notenhance recruitereffectiveness?A.Using realistic jobpreviews as part of the recruitment processB.Ensuring that recruiters provide applicants with timely feedbackC.Ensuring that recruiters are knowledgeable about company policies andproceduresD.Recruiting in teams rather than individually
4.Predictive validation is better than concurrent validation becauseA. the research administers teststo people who currently hold the job.B.it’s more time-consuming and difficult.C.job applicants’ performance on the tests is influenced by their firsthandexperience with the job.D.the group is more likely to include people who perform poorly on the test.
5.According to the Training 2007 Industry Report, which training task wasoutsourced the most?A.Custom contentEndof examB.InstructionC.Learner supportD.Need analysis
6.Which of the following statements about benchmarks is false?A.While managers enjoycompleting the instrument and find the results interesting, research isinconclusive regarding the skillsmeasured and their relationship toon-the-job performance.B.The instrument measures 16 skills and perspectives, such as how well managersdeal with subordinates, acquire resources,andcreate a productive work climate.C.The managers’ supervisors, their peers, and the managers themselves mustcomplete the instrument to ensure its effectiveness.D.The items measured by benchmarks are based on research into the lessons thatexecutives have learned as a result of criticaleventswithin their careers.
7.Which of the following is a false statement about using peers as a source ofperformance information?A.Peer ratings, according to research, are highly influenced by friendships.B.Peer ratings are particularly useful when supervisors don’t have theopportunity to observe employees.C.Peers have expert knowledge of job requirements and bring a unique perspectiveto the evaluation, often resulting in extremelyvalidassessments of performance.D.Peers are more willingparticipants in reviews used for employees
8.What is the employee’s responsibility in the self-assessment stage of careermanagement?A.Identify opportunitiesand areas of needed improvementB.Identify steps and a timetable to reach goalsC.Provide assessment information to identify strengths, weaknesses, interests,and valuesD.Communicate performance evaluations
9.Which of the following is not an advantage of a balanced scorecard?A. A balanced scorecard links externalpay rates with internal job structures, allowing organizations to gain bothinternal andexternal pay equity.B.A balanced scorecard balances the disadvantages of one type of incentive pay withthe advantages of another type.C.Communicating a balanced scorecard helps employees understand theorganization’s goals and how they might contribute tothesegoals.D.A balanced scorecard allows for a combination of performance measures that aredirected toward both the company’s longandshort-termobjectives
10.An organization is adjusting pay to better match a local labor market in whichthe cost of living is risingsharply.These adjustments are calledA.rank-and-file adjustments.B.bonuses.C. pay differentials.D.green-circle rates
11.From which source do most retirees receive the largest percentage of theirretirement income?A.Disability insuranceB.Earnings from personal assetsC.Social SecurityD.Private pensions
12.Organizations being squeezed between labor and product markets need toA.move from job-based pay structures to skill-based pay systems, where employeesare empowered and jobs are moreenriched.B.change their strategic mission and direction, moving to more attractiveindustries.C.couple pay policieswith creative HR, production, and marketing management to make workers’contributions more valuableand products more profitable.D.move their operations overseas.
13.Why are growing numbers of employers opting for defined-contribution plans?A.They guarantee a specified level of retirement income.B.Defined-contribution plans are required by ERISA.C. Employers are free from therisk of poor performance of the plans.D.PGBC makes annual contribution of $33 per participant
14.Three of the following are vesting rights. Which is not a vesting right?A.The right to a pension at retirementB. A guarantee that the employer won’tswitch the pension plan from defined-benefit to defined-contribution planC.The right to a pension regardless of whether or not the employee remains withthe employer until retirementD.In most cases, a waiting period of no more than five years or a three- toseven-year period, with 20 percent in the third andeachyear thereafter
15.Since the 1990s, the trend in larger public companies is to grant stock optionstoA.all exempt employees.B.only top management.C.all top and middle managers.D. all employees
16. Which of the following is not appropriate using e-HRM?A. Online recruitmentB. Online testingC. Onlinegrievance redressalD. Online surveys
17. Which of the following is a false statement about the goals ofmanagement?A. Management’s goals continue to emphasize restraining costs andimproving output.B. Managementprefers to increase wages and benefits and allow flexibility of work rules andschedules.C. Management goals are to increase the organization’s profits.D. Management’s concern is that a union will create higher costsin wages and benefits, as well as raise the risk of workstoppages.
18. Which of the following is a false statement aboutunfair-labor-practice charges?A. Charges are filed with the NLRB.B. Chargesmust be filed within 12 months of the alleged unfair labor practice.C. Complaints may be deferred to an agreed-upon employer-uniongrievance procedure.D. If the charges are investigated and found to have merit, aformal complaint is issued.
19. Which of the following is a false statement about theperformance management process across nationalboundaries?A. The extent to which managers measure performance varies fromone country to another, with some organizations having toupdate their performance plans more often than once a year.B. Although employees around the world appreciate feedback, U.S.employees are generally much more used to directfeedback than are employees in other countries.C. The general principles of performance management apply in mostcountries, but the specific methods that work in one countrymay fail in another.D. Whilethe measures used may vary from country to country, the legal requirementsremain the same as those in the UnitedStates.
20. Recruitment and selection activities within a high-performanceorganization include three of thefollowing. Which is not a recruitment and selection activitywithin a high-performance organization?A. Finding employees who innovate, share ideas, and takeinitiativeB. Selection methods that include group interviews, open-endedquestions, and psychological testsC. Selectionmethods that concentrate on identifying technical skills onlyD. Finding employees who are enthusiastic about and able tocontribute to teamwork, empowerment, and knowledge sharing
21. Three typical questions asked for assessing candidates foroverseas assignments about family considerations are among the following. Whichis not a typical question about family considerations for anoverseas assignment candidate?A. How is each member of the family reacting to this possiblemove?B. Can thecandidate work without supervision?C. How many moves has the family made in the past among differentcities or parts of the United States?D. What is the spouse’s goal in this move?
22. Which of the following is a false statement about grievanceprocedures?A. Grievance procedures generally have several steps prior toarbitration.B. Under the duty of fair representation, the union must giveequal representation to all members of the bargaining unit, whetheror not they actually belong to the union.C. Themerits of an arbitrator’s ruling can’t be appealed to the courts.D. The majority of grievances are settled during the earlier stepsof the process.
23. Which of the following statements about expert systems isfalse?A. Expert systems can increase efficiency by enabling fewer orless-skilled employees to do work that otherwise would requiremany highly skilled employees.B. Expert systems help avoid the errors that can result fromfatigue and decision-making biases.C. Expertsystems deliver high-quality decisions at a high cost.D. Expert systems provide consistency in decision making.
24. Which of the following is a correct statement aboutinpatriates?A. Inpatriatesare foreign employees who come to the United States to work for the U.S.-basedparent company.B. Inpatriates are employees transferred from a company’s site inone state to another state within the United States.C. Inpatriates are employees from countries other than the parentcountry placed in facilities of other countries.D. Inpatriates are employees from one division of the companybeing moved to another division.
25. Union membership in the United States peaked in theA. 1990s.B. 1960s.C. 1980s.D. 1950s.
26. Which of the following is not an HRM application?A. Decision support systemsB. Customer relationshipsupport systemsC. Transaction processingD. Expert systems
27. Which of the following is an advantage of a relationaldatabase?A. It helps people arrive at decisions that reflect expertknowledge.B. Databases are stored in a central location.C. Information is stored in one large file.D. Users can file orretrieve information according to any field across different bases.
28. The purpose of the National Labor Relations Board is toA. conductand certify representation elections, determine the employees who are eligibleto participate in organizing activitiesand bargaining units, andprevent unfair labor practices.B. conduct periodic onsite inspections of union and companyrecords regarding the negotiation and enforcement of all contractprovisions and related labor-relation activities.C. regulate unfair labor practices and levy punitive charges onthe violators.D. draft, hold a hearing on, and promulgate rules and regulationsregarding union-management relations.
29. The most notable disadvantage for virtual expatriates is theA. isolation that comes with never returning to their homecountries.B. loss in income they’ll experience as a result of acceptingtheir overseas assignment.C. amount of time they must spend away from friends and familywhile on assignment.D.difficulty they’ll experience in building relationships with host-countrypersonnel.
30 _______ promotes respect for past tradition and for fulfillingsocial obligations in the present.A. Large power distanceB. FemininityC.Short-term orientationD. Uncertainty avoidance
31. When negotiating their first labor contract, over _______ ofparties are unable to reach an agreement.A. one-fourthB. one-halfC. one-thirdD. three-fourths
32. Which of the following is a false statement about fact-findingas an impasse resolution procedure?A. Afact-finder is often used for negotiations with governmental bodies.B. A fact-finder reports on the reasons for the dispute.C. A fact-finder’s findings are binding on the parties.End of examD. A fact-finder’s findings are made public.
33. Which of the following is a false statement about feedbackacross national boundaries?A. Employees around the world appreciate positive feedback.B. In Thailand, managers avoid giving negative feedback toemployees because they fear this would cause them to have badkarma.C. In Mexico, managers are expected to provide positive feedbackbefore focusing the discussion on behaviors the employeeneeds to improve.D. The content of thefeedback is more important than the manner of giving it.
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