1. Identify the dimensions of quality. Give an example of a

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1. Identify the dimensions of quality. Give an example of a

1. Identify the dimensions of quality. Give an example of a product or service in which each of these characteristics is important.
2. What ethical theories can help us to better understand the issue of quality? Discuss.
3. Identify the principal reasons why we have a product liability crisis. Have any reasons been omitted? Discuss.
4. Differentiate the doctrine of strict liability from the doctrines of absolute liability and market share liability. What implications do these views have for the business community and for future products and services that might be offered?
5. Given the current business and consumer climate, what do you anticipate the future to be for the CPSC and the FDA? What role does politics play in your answer?

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