1. Describe the difference between the internal and the

in /by

1. Describe the difference between the internal and the

1. Describe the difference between the internal and the external customers of a business organization. Why is it important to distinguish between internal and external customers?
2. Describe some of the potential pitfalls of customer-driven quality. Can you think of any ways to avoid or lessen the impact of these potential pitfalls?
3. How can a supplier avoid settling into a reactive customer-driven quality (RCDQ) mode?
 

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